Returns & Refunds policy

Top Notch Trip acts as a ticketing platform connecting you with third-party service providers (buses, airlines, hotels, and entertainment). As such, Top Notch Trip is not responsible for any loss, refunds, or damages in case of cancellation other than enforcing the policies of our specific service providers.

For Buses

• During federal holidays or severe weather events, companies may cancel departures. In that case, customers are entitled to either have their seats adjusted in their next order or receive a complete refund.

• In the case of a bus drop/cancellation by the provider, you must contact Top Notch Trip within 3 days of departure for a full refund.

• If you miss the bus, no refund will be given by any bus service company.

• Cancellation policies, cutoff times, and penalty fees are strictly determined by the specific third-party bus operators. On-the-spot cancellation requests will not be entertained.

• If a bus service mandates specific identification requirements (e.g., valid ID) and a passenger is denied boarding for failing to provide them, Top Notch Trip will not be responsible for any reimbursements.

• Refunds will be processed within 5-10 working days after the departure date. Valid bank/card details are mandatory for refunds. Cancellation/adjustment can be done just one time against one order.

For Airlines

• All customers are required to check with their respective airline operator for details regarding ticket cancellation before departure, modifications in ticket prices, and cases of a missed flight.

• Every query related to flight cancellation, date change, refund claims, and no-show cases will be entertained strictly according to the policies of the relevant airlines.

For Hotels

• You are required to thoroughly review the terms and conditions of the respective hotel you are booking. Details regarding refunds, cancellations, and failure to show up are included in your confirmation email and the hotel details section of the Platform.

For Car Rentals

• No Refund: Cancellations made less than 4 hours before pickup.

• 100% Refund: Cancellations made 48 hours or more before pickup.

• 10% Penalty: Cancellations made 24 to 47 hours before pickup.

• 30% Penalty: Cancellations made 12 to 23 hours before pickup.

• Multiple-Day Bookings: The above policies apply to the first day; a 100% refund is provided for any remaining days.

For Cinema & Events (if applicable)

• No cancellation or refunds for tickets unless explicitly stated by the event organizer.

Refund Process (ACH / Card Reversal)

• If the cancellation is due to the customer's "change of plans" (and is permitted by the vendor), a flat processing fee of 3% will be charged.

• If the cancellation is due to the transport carrier or service provider, the reversal fee will be waived.

Contact for Refunds:

• Phone: +1-646-296-0979

• Email: Jawad@topnotchtrip.com