Returns, Refunds, and Cancellation Policy

Effective Date: May 4, 2026

1. General Provisions and Intermediary Platform Status

Top Notch Trip (hereinafter referred to as the "Company," "We," "Us," or "Our") operates exclusively as an intermediary digital ticketing platform and aggregator. Our primary function is to facilitate a technological connection between you (the "Customer," "User," or "Passenger") and a vast network of independent, third-party service providers, which encompass, but are not limited to, commercial bus operators, commercial airlines, hotel properties, car rental agencies, and entertainment or event organizers (collectively referred to as "Third-Party Providers" or "Vendors").

By utilizing our Platform to secure a reservation, you explicitly acknowledge and agree that Top Notch Trip does not own, operate, manage, or control the underlying physical services being provided. Consequently, Top Notch Trip assumes no direct or indirect financial liability, and shall under no circumstances whatsoever be held responsible for any losses, consequential damages, travel disruptions, or necessary refunds stemming from cancellations, modifications, or service failures, other than executing and enforcing the legally binding policies established by the specific Third-Party Providers. Your purchase constitutes an agreement to abide by both Top Notch Trip's overarching terms and the specific contractual terms of the underlying Vendor.

2. Omnibus Bus Travel Return and Refund Stipulations

2.1 Force Majeure, Inclement Weather, and Federal Holidays

The transportation industry is inherently subject to external variables. During recognized federal holidays, periods of severe inclement weather, natural disasters, or other declared "Force Majeure" events, bus service companies may, out of an abundance of caution for passenger safety, elect to cancel scheduled departures. In such specific instances of provider-mandated cancellation due to these external factors, affected customers are entitled to one of two compensatory avenues:

1. Having their purchased seats fully adjusted and transferred to the next available chronological order with the respective operator.

2. Receiving a complete, 100% refund of the ticket purchase price.

2.2 Operator-Initiated Cancellations and Drop Policies

In the specific event of a sudden route drop, operational failure, or direct cancellation initiated solely by the underlying bus provider (unrelated to the weather/holiday exemptions mentioned above), the Customer bears the responsibility of notification. To qualify for a full refund of the disrupted journey, you must formally contact Top Notch Trip's customer support channels within a strict window of three (3) calendar days following the originally scheduled departure date. Failure to initiate contact and register the claim within this 72-hour period will result in the permanent forfeiture of your right to a full refund.

2.3 Passenger Tardiness and No-Show Protocol

Punctuality is the sole responsibility of the Passenger. If you fail to arrive at the designated boarding location prior to the scheduled departure time, or if you physically miss the bus for any personal, logistical, or traffic-related reason, this will be classified as a "No-Show." Under a No-Show classification, absolutely no refunds, partial credits, or future travel vouchers will be issued by either the bus service company or Top Notch Trip.

2.4 Strict Adherence to Third-Party Operator Policies

All operational rules, including specific cancellation eligibility, strict cutoff times prior to departure, and associated monetary penalty fees, are determined solely and exclusively by the specific third-party bus operators. Top Notch Trip serves merely to enforce these rules. Furthermore, any "on-the-spot" or last-minute cancellation requests made by the Passenger directly at the terminal, boarding location, or with the bus driver will not be entertained, honored, or processed for a refund.

2.5 Passenger Identification and Boarding Denials

Certain third-party bus service providers mandate strict identification protocols for security and ticketing validation purposes. If an operator requires the presentation of a specific, government-issued valid ID, and a Passenger is consequently denied boarding due to their failure, refusal, or inability to provide said documentation, the Passenger assumes 100% liability. In such instances, Top Notch Trip will not be held responsible for any ticket reimbursements, substitute travel costs, or related financial damages.

2.6 Processing Timelines and Single-Adjustment Limitations

For all eligible and approved refunds related to bus travel, the financial processing timeline dictates that funds will be disbursed within five (5) to ten (10) working days strictly following the original departure date of the ticket. The Customer must maintain valid, active bank or payment card details on file; Top Notch Trip is not responsible for refund delays caused by expired or invalid financial instruments. Additionally, any permitted cancellation or chronological adjustment of a ticket can be executed only one (1) time against one (1) specific order. Subsequent adjustment requests on the same itinerary will be automatically denied.

3. Commercial Airline Ticketing Policies

3.1 Carrier Autonomy and Tariff Enforcement

Top Notch Trip functions solely as an authorized booking agent for airline inventory. All Customers are strictly required to proactively consult with their respective airline operator regarding the granular details of their specific fare class. This includes, but is not limited to, rules governing ticket cancellations prior to departure, permitted modifications in ticket pricing, baggage fee alterations, and the severe penalties associated with a missed flight.

3.2 Claims and Modifications

Every inquiry, request, or claim directly related to flight cancellations, date or routing changes, refund requests, and no-show instances will be evaluated, entertained, and finalized strictly in accordance with the established legal tariffs, contracts of carriage, and operational policies of the relevant airline. Top Notch Trip cannot override, waive, or alter an airline's established penalty matrix.

4. Hotel and Accommodation Booking Policies

4.1 Requirement to Review Property-Specific Terms

The hospitality industry utilizes highly variable pricing models, meaning that hotel cancellation windows, non-refundable clauses, and penalty fees fluctuate significantly depending on the specific property, the season, and the exact room rate selected at checkout. You are expressly required to thoroughly review the specific terms and conditions of the respective hotel you are booking prior to legally committing to the reservation.

4.2 Location of Binding Terms

The definitive, legally binding details regarding your specific reservation's refund eligibility, the exact date and time of the cancellation cutoff window, and the financial penalties for a failure to show up, are permanently outlined in your official confirmation email, as well as housed within the hotel details section of the Top Notch Trip Platform.

5. Automotive Rental Refund and Penalty Matrix

Cancellations for all vehicle rental reservations booked through the Platform are subject to a strict, time-sensitive, and heavily enforced penalty structure. The financial outcome is determined entirely by the exact chronological time the cancellation request is successfully registered in our system relative to the scheduled vehicle pickup time:

• Less than 4 Hours Prior to Pickup: Reservations canceled within a four-hour window of the scheduled pickup time are classified as entirely non-refundable, resulting in a 100% penalty on the total booking amount.

• 12 to 23 Hours Prior to Pickup: Reservations canceled within this window will incur a 30% penalty fee, which will be strictly deducted from the total booking amount prior to refunding the remaining balance.

• 24 to 47 Hours Prior to Pickup: Reservations canceled within this window will incur a 10% penalty fee, which will be deducted from the total booking amount prior to refunding the remaining balance.

• 48 Hours or More Prior to Pickup: Reservations canceled with at least 48 hours of advance notice are fully protected and will receive a 100% comprehensive refund of the booking amount.

Stipulation for Multiple-Day Bookings: In the event of a cancellation for a reservation spanning multiple consecutive days, the cancellation penalty percentages and tiers explicitly listed above apply strictly and solely to the financial cost of the first scheduled day of the rental contract. A 100% full refund is automatically guaranteed and will be provided for all subsequent, remaining days of the canceled multi-day reservation.

6. Cinema, Theatrical, and Event Ticketing Policies

Due to the highly perishable and time-sensitive nature of the live entertainment and cinematic ticketing industry, there is a blanket policy of zero flexibility. There are absolutely no cancellations, date modifications, or financial refunds permitted for any cinema, theater, or live event tickets purchased through the Platform, unless such a refund pathway is explicitly, unequivocally offered and stated in writing by the primary event organizer or promotional entity.

7. Financial Processing, Reversals, and Administrative Fees

7.1 Voluntary Cancellations ("Change of Plans")

Top Notch Trip incurs baseline merchant processing and administrative costs for every transaction. Therefore, in the event that a cancellation is initiated purely due to a Customer's voluntary "change of plans" (and strictly provided that such a cancellation is explicitly permitted by the relevant underlying Vendor's rules), Top Notch Trip will execute the refund, minus a flat administrative processing and reversal fee of 3%. This fee is deducted from the total eligible refund amount to cover unavoidable bank and transactional reversal costs.

7.2 Involuntary Provider Cancellations

If the cancellation of the service is forced directly and involuntarily by the transport carrier or service provider (for example, a mechanically canceled bus route, a grounded flight, or an overbooked hotel), the 3% administrative reversal fee will be completely waived by Top Notch Trip, ensuring the Customer receives the maximum eligible return for the disrupted service.

8. Official Contact Protocols for Dispute and Refund Resolution

To initiate a valid, documented refund request under the strict parameters and timelines listed above, or to legally inquire about the pending status of a financial return, you must contact our official support team through the following designated channels:

• Direct Telephone Support Line: +1-646-296-0979

• Official Electronic Mail Support: Jawad@topnotchtrip.com